Refund Policy

We want billing to be clear and predictable. This page explains when refunds are available.

1. Subscription Charges

• Subscriptions renew automatically by default until canceled.
• You can cancel any time from your billing portal. Scheduled cancellations stay active through the paid period.

2. Refund Eligibility

• Duplicate or clearly accidental charges are eligible for review and correction.
• If a billing issue is caused by platform error, we will investigate and provide an appropriate remedy.
• Where required by law, statutory consumer rights apply.

3. Non-Refundable Cases

• Partial usage within an active billing period is generally non-refundable.
• Failure to cancel before renewal may result in a non-refundable renewal charge unless legally required otherwise.

4. How to Request a Refund

Contact support@insightcards.video2notes.vip with your account email, charge date, and reason. We aim to respond within 3 business days.